Policy

Your booking deposit is nonrefundable and only transferable once with 1 month’s advance
notice. Exceptions apply. See below.
At check-in, you will be required to keep a card on file for incidentals. This includes
damages and any out-of-pocket expenses incurred on your behalf.

IV Infusion is mandatory unless you are provided with some other intervention for anemia
and dehydration by your surgeon. You must show proof. If you show clinical symptoms,
you will be sent to the ER.

What if a guest needs to cancel because of an emergency?
We may be able to issue a refund if a guest must cancel because of an emergency.
Overview

This Extenuating Circumstances Policy explains how cancellations are handled when
unforeseen events beyond your control arise after booking and make it impracticable or
illegal to complete your reservation.
What events are covered
This Policy uses the term “Event” to refer to the following situations that occur after
booking, are unforeseen at the time of booking, and prevent or legally prohibit completion
of the reservation.
Changes to government travel requirements. Unexpected changes to visa or passport
requirements imposed by a governmental agency that prevent travel to the destination.
This doesn’t include lost or expired travel documents or other personal circumstances
relating to a guest’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies,
epidemics, pandemics, and public health emergencies. This does not include diseases that
are endemic or commonly associated with an area—for example, malaria in Thailand or
dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that
prevent or prohibit traveling to, staying at, or returning from the Listing location. This does
not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism,
explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities,
volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not
include weather or natural conditions that are common enough to be foreseeable in that
location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered
Everything else. This Policy only allows for cancellations for the Events described above.
Everything else is excluded. Examples of situations that this Policy does not allow
cancellations for include: Surgery cancellations, unexpected disease, illness, or injury;
government obligations like jury duty, court appearances or military duties; travel
advisories or other government guidance (that fall short of a travel ban or prohibition);
cancellation or rescheduling of an event for which the reservation was made; and
transportation disruptions unrelated to a covered event like road closures, as well as flight,
train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount
refunded will be determined by the cancellation policy that applies to the reservation.
No refund will be issued if you decide to cut your stay short.

No refund will be issued if you pay for your stay but do not show up.

How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days,
but sometimes it takes as long as 15 days before they reflect on the original payment
method.